WORKSHOP OPERATION PROPOSAL

Purpose

To critically observe the daily operation of a Honda New Zealand workshop in south-east Auckland, and determine how the company is linked to the automotive industry as a whole. We will also focus on key areas in the workshop such as customer services, work planning, health and safety, waste management, return procedures; and view how these daily activities compare to current regulations and legislations. 

Workshop Selection

Drawing from our previous experiences, we have come to a realisation that working in smaller workshops can be a hindrance as their code of practice may not always reflect proper work practices. For this reason we have decided to base our observations on a larger and more established outfit in Honda New Zealand’s south-east Auckland workshop, located at 32 Torrens Road, East Tamaki. Here we hope to observe and gain a prospective on a more professional way of practice, as they like any other world renowned automotive dealership, would strive for quality and excellence in their field.  

The plan is divided into four key elements which include:

• Research and Investigation
• Workshop Observations
• Report Write-up
• Conclusions

Research and Investigation

Investigate workshop legislations and compliance regulations that relate to the following headings:

• Customer service
• Advertising and promotions
• Workshop layout
• Workforce (i.e - manager,  supervisor, workers)
• Location (i.e - entrance, exit and  parking)
• Equipment and supplies
• Work planning
• Allocation of work
• Health and safety
• Billing and return procedures
• Waste management
• Legislation  

Workshop Observations

Observe how the chosen workshop functions in light of the above headings, to be supported by factual findings. This evidence will be in the form of recorded observations, photos, surveys, and hard copy proof.

Report Write-Up

This will be based on the results of the observations found in the previous research. Included in this will be evidence of the findings, the views of employees, as well as our views as observers on whether the workshop conforms to their own company’s code of practice, and ultimately the meeting legislative requirements.

Conclusions

This will feature a collaborative reflection of our findings, determining whether or not the company has conformed to current practice legislation's and regulations, and draw conclusions from this. To finish with, any future recommendations will also be made if required.